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Demos and Trials

Guardian

Guardian Refund Policy

Last updated: November 7, 2026 Effective date: November 7, 2026

This Refund Policy explains when you can get money back for Guardian, and when you cannot. Guardian is an online service for governing AI agents, provided by Odingard Security LLC ("Odingard", "we", "us" or "our").

This policy is part of our Terms of Service. If you have a separate signed agreement with us (for example a pilot agreement, a Business contract or an Enterprise contract), that agreement wins where it says something different.

Nothing in this policy takes away any right you have under the law that cannot be waived.

1. The short version

  • Monthly plans: no refunds. You can cancel at any time, and you keep your plan until the end of the period you paid for.
  • Annual plans: a pro rata refund if you ask within 14 days of purchase or renewal. After that, no refund.
  • Usage (overage) charges: no refunds, unless a fault in Guardian caused the charge.
  • Plan changes: take effect as shown in the Customer Portal when you make the change. No partial refunds on monthly plans.
  • Paid pilot ($5,000): non-refundable once the pilot starts, unless we cannot deliver the workflow we agreed. Then you get a full refund.
  • Outages: no service credits, unless your signed contract includes them.
  • Denied and unanswered requests are never billed, so there is nothing to refund for them.

The rest of this page gives the details.

2. What we never charge for

Some things are never billed on any plan:

  • requests Guardian denies;
  • Ask requests that no one approved or refused;
  • actions that failed;
  • test ("sandbox") use;
  • reading or checking receipts.

Because these are never charged, they never need a refund.

If an agent sends a large number of requests that Guardian denies, we do not charge for them. We may slow those requests down (rate-limit them), and we will tell you if we do.

3. Monthly subscriptions

Monthly plans (for example Personal, Family or Developer paid monthly) are not refundable, in full or in part.

You can cancel at any time in the billing portal (the Stripe Customer Portal). Cancellation takes effect at the end of your current billing period. You keep your plan until then, and you are not charged again. After that, your account moves to the Free plan unless you delete it.

If you forget to cancel before a renewal, the renewal charge is not refunded.

4. Annual subscriptions

Annual plans are offered for Personal and Family.

  • Within 14 days of purchase or renewal: you can ask for a refund. We refund the unused part of the year, pro rata (in proportion to the time left). Your plan then ends and your account moves to the Free plan.
  • After that window: annual fees are not refundable. You can still cancel, and you keep your plan until the end of the year you paid for.

Business and Enterprise contracts are invoiced. Refunds for them follow the signed contract. If the contract says nothing about refunds, fees for those contracts are not refundable.

5. Usage (overage) charges

On the Developer plan, actions above the included amount are billed per action. One billable action is one unique, verified action that ran in production.

Usage charges are not refundable. This includes usage caused by an agent you set up behaving in a way you did not expect. You control your rules, your agents and your spending limit.

The exception is a Guardian fault. If an error in Guardian caused a charge you should not have paid (for example, Guardian billed an action that should not be billed, or counted the same action twice), we will credit or refund the affected charges.

Your spending limit. The Developer plan has a spending limit on usage charges. By default it is $500 per billing period. When the limit is reached, further actions are refused with a clear message. Test (sandbox) use keeps working. We do not charge above the limit. The account owner can raise, lower or remove the limit. If you raise or remove it, charges up to the new limit are yours.

On other plans, actions over the plan's monthly limit are refused. They are not charged as extra usage.

6. Changing plans and cancelling mid-term

  • Plan changes (upgrades, downgrades, or moving between monthly and annual) are made in the billing portal (the Stripe Customer Portal). They take effect as shown in the Customer Portal when you make the change, including any charge or credit it shows.
  • Monthly plans: we do not give partial refunds for the rest of the current period when you downgrade.
  • Cancelling mid-term works the same way: your plan runs to the end of the period you paid for, with no partial refund, except as described in section 4 for annual plans.
  • Deleting your account also asks Stripe to cancel your subscription. It removes all of your data with us in one step, including your billing records, except the billing usage counts (kept 7 years for invoices and tax), a short record that the deletion happened, and any data under a legal hold (see the Privacy Policy for the redacted billing settings change log and for server logs and backups). While a legal hold applies, account deletion is refused and nothing is deleted or cancelled; you can still cancel your subscription in the billing portal. If you are charged again after deleting your account, contact us and we will refund that charge. Deleting your account does not by itself give you a refund for the current period. If you want a refund you may be owed under this policy, ask for it before you delete your account. If you have questions about deletion, contact us at [email protected].

7. The paid pilot

Companies can buy a 45-day pilot for $5,000, invoiced up front. Each pilot also has a separate written pilot agreement. If that agreement says something different from this section, the agreement wins.

  • Before the pilot starts: if you cancel before the pilot's first day, we refund the fee in full.
  • Once the pilot starts: the fee is not refundable. This includes stopping the pilot early.
  • If we cannot deliver: if we cannot deliver the workflow we agreed with you in writing, we refund the fee in full. The pilot covers only what was proven in production on the day it started. Features we release later are not part of what we must deliver.
  • Credit toward an annual contract: the full $5,000 is credited toward an annual Business or Enterprise contract, but only if that contract is signed within 30 days of the pilot ending. If it is signed later, there is no credit. The credit has no cash value and cannot be refunded or transferred.

8. When we end or suspend your account

  • For abuse or breaking our Terms: if we suspend or end your account because you abused Guardian or broke our Terms, you get no refund.
  • For any other reason: if we end your paid plan for a reason that is not your fault (for example, we stop offering the plan), we refund the prepaid fees for the unused time, pro rata.

9. Failed payments

If a payment fails, you keep your plan for 7 days. If payment still has not gone through after 7 days, your account moves to the Free plan.

You are not charged for the unpaid period, and there is no refund for it. To get your plan back, update your payment method in the billing portal (the Stripe Customer Portal). If your subscription has already ended, contact us at [email protected].

10. Outages and service credits

We work to keep Guardian available, but we make no uptime commitment unless you have a signed contract that includes one. Pilots have no uptime commitment.

We do not give refunds or service credits for outages or slowdowns, unless your signed contract says so.

When part of Guardian fails, actions do not run (Guardian "fails closed"). An action that did not run is not billed.

11. How to ask for a refund

  1. Email us at [email protected] from the email address on your account.
  2. Tell us: your account email, the plan, the date and amount of the charge, and why you are asking for a refund.
  3. We reply within 10 business days with our decision.
  4. If we approve it, we refund to the original payment method through Stripe, our payment provider. We do not refund to a different card or account. For invoiced fees (such as a pilot or a contract), we refund the way you paid, unless we agree another way with you in writing.

After we send a refund, your bank or card issuer may take extra time to show it.

Payments are processed by our parent company, Six Sense Enterprise Services LLC, on behalf of Odingard Security LLC. Charges appear on your statement as ODINGARD GUARDIAN.

Sales tax. Where we collected sales tax on a charge, we refund the tax that belongs to the refunded amount.

Please contact us before you dispute a charge with your bank. We can usually sort it out faster. If you open a dispute, we may pause the paid plan on the account while the dispute is open.

12. Price changes

If we change the price of a plan, existing subscribers keep their current price until their next renewal after at least 30 days' notice. Annual plans keep their price for the whole term. We never change past invoices. A price change is not a reason for a refund of a period you already paid for, but you can cancel before the new price applies.

13. Changes to this policy

We may update this policy. We will change the "Last updated" date above. If a change is material, we will give you at least 30 days' notice before it takes effect, in the console or by email to the address on your account. Changes do not apply to charges made before the change.

14. Governing law

This policy is governed by the same law as our Terms of Service: the laws of the State of Texas.

15. Contact

Odingard Security LLC Liberty Hill, Texas [email protected]